Privacy policy
How we look after the information you give us when you get in touch or ask for a quote.
This policy explains how Vale Powder Coatings ("we", "us") collects and uses personal information when you visit this website, ask us for a quote or get in touch. We are the data controller for this information under UK data protection law (the UK GDPR and the Data Protection Act 2018).
What we collect
When you send us a message or a quote request we collect what you give us: your name, company, email address, phone number, the details of your job and any drawings or photos you attach. We do not collect any special category information.
How we use it
We use your details to reply to you, to prepare and send a quote, to carry out work you order from us, and to keep business records we are required to keep. We do not send marketing emails unless you have asked us to, and we never sell your information.
Our lawful basis
We use your information because you asked us to (steps before entering into a contract), to carry out a contract with you, to meet our legal obligations (for example tax and accounting records), and for our legitimate interest in running and improving our business.
Who we share it with
Only with the companies that help us run this website and our business, such as our website host, our email provider and our accountants, and only as far as they need it. They must keep it safe and use it only on our instructions. We share information with authorities only when the law requires it.
How long we keep it
Enquiries and quotes that do not lead to an order are kept for up to two years. Records of orders and invoices are kept for six years after the end of the financial year they relate to, as required for tax purposes.
Cookies
This website does not use advertising or tracking cookies. It may store small settings in your browser, for example to remember that you closed a notice, which never leave your device.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct or delete it, ask us to stop or limit using it, and object to how we use it. To do any of these, contact us using the details below. We will reply within one month.
Contact us or complain
To ask about your information, email sales@valepowdercoatings.co.uk, or call 01235 760159, or write to us at Unit 16, White Horse Business Park, Ware Road, Stanford in the Vale, Faringdon, Oxfordshire, SN7 8NY. If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.